Returns & Exchanges

At biotrade, we are committed to your skin's health and satisfaction; if you are not completely happy with your purchase, you can return your items within 30 days of receipt. Please ensure products are in their original packaging and meet our safety standards for skincare hygiene.

1

Initiate Your Request

Contact our customer support team via email or our contact form with your order number and the reason for the return.

2

Prepare the Package

Securely pack the items in their original, unopened packaging to ensure they remain protected and hygienic during transit.

3

Ship the Items

Affix the provided return label to your parcel and drop it off at any authorized carrier location or post office.

4

Receive Your Refund

Once our laboratory team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing