Frequently Asked Questions

Everything you need to know about our dermatologist-recommended skincare.

Are biotrade products suitable for sensitive skin?

Yes, our formulations are specifically developed by dermatologists to be gentle yet effective, making them suitable for sensitive and reactive skin types.

How long does shipping take?

Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.

Do you test your products on animals?

No, biotrade is committed to ethical beauty practices. We do not conduct animal testing on any of our products or ingredients.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. If you experience an adverse reaction, please contact our support team for assistance.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout experience.

Can I track my order?

Once your order has been dispatched, you will receive an email with a unique tracking number and a link to monitor your delivery status.